FAQs

1. What is Soothe My Soul?

Soothe My Soul is a wellness brand focused on creating gentle, effective, and natural care products that help relax the body, calm the mind, and support everyday self-care.

2. What is magnesium?

Magnesium is a natural mineral that supports relaxation and muscle health.

3. How do I use epsom salt?

Add a handful to warm water and soak for 20 minutes to relax and ease tension.

4. Are your products natural?

We focus on using high-quality, nature-inspired ingredients and avoid harsh chemicals wherever possible.

5. Are your products dermatologically tested?

Our products are tested for safety and skin compatibility. However, we always recommend doing a patch test before full use, especially for sensitive skin.

6. Can sensitive skin users use your products?

Yes, our formulations are gentle. However, if you have very sensitive skin or allergies, we suggest performing a patch test first.

7. Are your products suitable for all age groups?

All our products are suitable for adults.
Our Epsom bath salts can be used by children aged 5 years and above when used in the recommended quantity and under adult supervision.

8. Why is magnesium important for the body?

Magnesium is an essential mineral that helps support muscle relaxation, nerve function, stress relief, and better sleep. It also plays a key role in reducing muscle tension, cramps, fatigue, and promoting overall physical and mental relaxation.

9. How long does it take to see results?

Results may vary from person to person, but most users experience relaxation and comfort shortly after use.

10. Do your products contain harmful chemicals?

No, we avoid harsh and harmful chemicals and focus on gentle, safe, and effective formulations.

11. How should I store your products?

Store them in a cool, dry place away from direct sunlight and heat to maintain product quality.

12. What is your shipping time?

Orders are usually processed within 24–48 hours and delivered within 3–7 working days, depending on your location.

13. Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery on eligible orders and locations.

14. What is your return and refund policy?

Due to hygiene and safety reasons, we do not accept returns on opened or used products. If you receive a damaged or incorrect product, please contact us within 24 hours of delivery.

15. How can I contact your support team?

You can reach us via email, website or Instagram DM. Our support team is always happy to help.